Help & FAQ
Answers to common questions.
When am I charged?
For “Pay now” rates you are charged when you book. For “Pay at the property” you pay the hotel directly at check-in.
How do cancellations work?
Each rate has a cancellation policy shown before you pay and saved with your booking. Cancel from “My account” to see the exact fee and refund first.
When will I get my refund?
Refunds are sent to your original payment method immediately after cancellation is confirmed. Banks typically take 5–7 business days to show them.
Can I cancel a food order?
Free until the restaurant accepts it. After that the restaurant’s policy applies — it may need their approval or carry a fee, and it is shown before you cancel.
Is my card information safe?
Card and UPI details are entered on our payment partner’s secure page. We never see or store them.